Working Together

You can cancel or reschedule at no cost. Use the link in your booking confirmation, or email [email].

A late cancellation or reschedule counts as a used session. For package clients, one session is deducted from your package. For single sessions, the session fee is not refunded.

If you haven't joined within 15 minutes of the start time and haven't been in touch, the session is treated as a missed session and counts as used.

Sessions end at their scheduled time so the next client isn't kept waiting, even if we start late.

Illness, family emergencies, and genuine surprises happen. Each package includes one courtesy waiver for a late cancellation, and Ellen may waive the policy in other exceptional circumstances.

You'll get as much notice as possible and a new time at no cost. A session Ellen cancels is never deducted from your package.

The Focus Package (3 sessions) is valid for 3 months from purchase, and the Signature Package (6 sessions) for 6 months. Sessions not used by then expire.

If something major comes up, ask before your package expires. Extensions are available for medical or family emergencies.

Clients with portal access can see their sessions used and remaining at any time by signing in.

Package sessions are for the person who purchased them and can't be transferred or shared.

Single sessions and packages are paid in advance, either online at purchase or by invoice. Invoices are due within 14 days unless otherwise noted, and before your first session.

Card payments are processed securely by Stripe. Card details are never stored on this website.

Within 14 days of purchase, and before your first session, you can request a full refund. After that, or once a package's first session has taken place, payments are non-refundable. Unused sessions remain available until the package expires.

If anything here is unclear, or your situation doesn't fit neatly, please reach out at [email]. We'll always try to find a fair solution.